Forms & Policies

Shipping & Receiving Policy

Metal Prep must be notified of all incoming materials. All inbound paperwork must clearly identify coil ownership, minimum decimal thickness, width, substrate type, temper/grade, quantity, producing mill, mill coil numbers, coil weights and lineal footages. Coils must be shipped to the Coater eye-horizontal, tarped on a truck, or in a covered gondola rail car.

All pricing must be mutually agreed upon before orders will be accepted for processing.

The Customer will deliver to the Coater 100% of the material necessary to complete the order two weeks prior to the Prep’ scheduled production date.

Receiving hours may vary due to work schedules or holidays but in general are as follows:

Metal Prep Houston

No appointments. First come, first serve.

Hours: Monday through Friday 7:00AM until 9:00PM

Address: 501 North Greenwood Houston, TX 77261

Metal Prep Memphis

No appointments. First come, first serve.

Monday through Friday 7:00AM until 9:00PM

Address: 1836 Dock Street Memphis, TN 38113

Rail Spur:All loads must be secure (chained) and tarped

Claims Policy

Metal Prep, Inc. (MP)strives to supply each customer with prepainted coil that is defect free and suitable for the intended application. However, in light of the fact that the coil coating process is imperfect and that substrate quality issues can significantly affect the overall quality of product, it is very possible that imperfections may be encountered during processing of finished, coil coated product. When a rejection occurs due to a specific defect related to the coil coating process, a claim may be initiated with MP. All claim material must be quarantined immediately and preserved in a reasonable manner. It must be made available for inspection (if necessary) by an MP Representative. Material cannot be returned until authorized by MP. Return Authorization will not be provided by MP until the claim is both qualified and quantified. Please note that MP cannot accept responsibility, nor provide disposition, for any rejections of prepainted metal that occur more than one year (365 days) from the time of shipment from MP. Each claim is assigned a unique claim number. When disposition occurs, the customer is contacted by MP to provide an explanation of the disposition. In the event that financial restitution is necessary, the agreed upon resolution will be provided in the form of a credit. Any further inquiries regarding the status of a credit memo or other financial document should be made to the MP customer service department. The MP Claim Number should be referenced when making an inquiry regarding credit for a material rejection.

Credit Application & Terms and Conditions

Put copy of new credit app on page and a downloadable PDF version at the top of page.